My situation was bad.. stolen vehicle police found and apparently their protocol is to have it towed instead of calling me.. I was out over $600 total but I just guess that's procedure so I won't necessarily blame the towing company.. it was intimidating at first but the male clerk was polite and efficient.. the towing person who I paid extra to have it brought to me was fast and patient in locating me.. overall impressions service.. I was in and out in fair time.. btw this took place about a month ago or so, so late review but I felt well deserved.. Thanks for not making the experience of losing a car worse, keep up the good work
It was new experience just be prepared to stand but not long time.. Friendly quick service..
Fast, friendly and reliable. Would highly recommend for any wrecker, or rework/warehousing needs.
Excellent service and care from dispatch all the way through to delivery of the vehicle. Usually accurate with ETA’s of arrival, drivers are neatly dressed and friendly as well as helpful. It is refreshing to know when I dispatch to HBL I don’t have to worry about anything else. I can take care of my customers bc HBL takes care of theirs. Thanks y’all! — OTR Fleet Service, Dallas Service Department.
Very professional!!! In n out... was told could take hours was gone 20 minutes after arrival....
These guys are the best around. I needed to get 6 40ft containers filled with furniture from Texas to Tennessee by the end of May. Two of the containers were inside a building. I called them to just see about getting those 2 pulled out while I still scrambled to find someone who would be able to take on this job. When the driver came by to take a look at those containers he told me they could take care of everything I needed done. He got me in touch with who I needed to speak with to get this set up and in a couple days we started the move. They came out and moved the containers inside like it was no big deal and loaded up the containers outside. In three days they were all moved to Tennessee and unloaded exactly where we wanted them. I would recommend HBL to anyone. The guys who loaded and moved them were so nice and amazing. Best experience from beginning to end! I can’t say thank you enough for all the help!
Excellent service. The guy knows what he's doing, and he does great work.
This was an interesting experience, not bad, just interesting. I was asked to get an inspection from the Dallas County Auto Theft Department for an out-of-state vehicle we were bringing into Texas, but I was directed to this location, HBL Towing. Luckily, I got great instructions from Liz who setup the appointment. She told me to stay in my vehicle when I arrived. There were Sheriff's officers there who directed me into the inpound lot. I was a little cautious so let me explain the process, the portion that was not explained to me. - When you arrive a Sheriff's Officer will approach you - They will ask for your reason to be there - They will direct you to the inpound lot - The officer(s) will ask you to leave the keys in the ignition and to leave the vehicle - They will ask you to walk back to the front and hangout. This part was not clear to me. He said "If I wanted to, I can go into the purple door." I actually needed to into the purple door, that is the waiting room where you will be called. - Someone (Liz in my case) calls your vehicle make and model from the small window, then you get approach the window to pay your $40. You will be asked to ensure the VIN matches what they located in the 68A form It's an easy process but it was just not clear. Then ending up at a Towing location for a Sheriff's department Auto Theft inspection made it even more suspicious to me. But at the end, it was a quick process and Liz and her team, the North Texas Auto Theft Task Force Dallas County Sheriff’s Department were great 👍👍 Take note, there is no public restroom here 😊
Rusty Casey and Kayla are the best hardworking and good customer service skills I have ever seen at a tow company! Great job guys!!!
I came here to get my 68-A inspection and it went flawlessly. There's clear directions on the buildings that say to stay in your car when arriving. An officer will come and get you and tell you when you can pull into the back. All the officers were nice and gave Clear Directions of what to do. There's a waiting room where you can wait while you're car gets inspected, and then they will call your vehicle's year and make when they are ready to check you out. Everyone was nice, great experience
I went to HBL to get my homemade trailer a VIN. Liz was amazing, and gave me all the important details for all the paperwork needed not just to get the form, but all the way through the registration process.
